Tradie AI Receptionist · Last Updated: 12 March 2026 · Effective Date: 12 March 2026
Welcome to Tradie AI Receptionist ("the Service", "we", "us", or "our"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("Subscriber", "you", or "your") and Tradie AI Receptionist, governing your access to and use of our AI-powered telephone receptionist and appointment booking platform.
By registering for an account, clicking "I Agree", or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must not use the Service.
These Terms should be read alongside our Privacy Policy, which is incorporated by reference and forms part of this agreement.
Tradie AI Receptionist provides an automated AI-powered telephone answering and appointment booking service designed for trade businesses operating in Australia. The Service includes:
The Service is intended solely for use by legitimate trade businesses (including but not limited to plumbers, electricians, builders, roofers, and other tradespersons) operating within Australia.
To use the Service, you must:
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account. We will not be liable for any loss or damage arising from your failure to maintain account security.
By registering, you represent and warrant that the business information you provide — including business name, service types, service areas, and contact details — is accurate and that you are authorised to operate that business.
The Service uses artificial intelligence to conduct telephone conversations on your behalf. The AI agent is designed to identify itself as an automated assistant representing your business. The AI agent is not a human receptionist. Callers may ask to speak with a human, and the AI agent will handle such requests in accordance with your configured settings.
Under the Australian Consumer Law (Competition and Consumer Act 2010, Schedule 2) and the Telecommunications Act 1997, you must not use the Service in any manner that is misleading or deceptive. You acknowledge and agree that:
The Service may record and transcribe telephone calls for the purpose of generating call logs, appointment summaries, and improving service quality. By using the Service, you acknowledge and agree that:
The Service is designed to receive inbound calls only and does not make unsolicited outbound marketing calls. Accordingly, the Do Not Call Register Act 2006 obligations regarding outbound telemarketing do not apply to the core call-answering function. However, if you use any outbound communication features (including SMS), you remain responsible for compliance with the Do Not Call Register Act 2006 and the Spam Act 2003.
The Service sends SMS messages to callers for the purpose of confirming appointments and collecting address information. These are transactional communications directly related to a service requested by the caller and are not marketing messages.
You acknowledge that SMS messages sent by the Service on your behalf must comply with the Spam Act 2003 (Cth) and the Spam Regulations 2021. You must not configure the Service to send unsolicited commercial electronic messages.
Each SMS sent by the Service includes information allowing recipients to manage their communications. You must not configure the Service to suppress opt-out mechanisms.
Both parties acknowledge their obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). The Service collects, stores, and processes personal information including caller names, telephone numbers, addresses, and appointment details.
As the business operator using the Service, you are an independent data controller in respect of your customers' personal information. You must:
We act as a data processor on your behalf in respect of caller personal information. Our collection and handling of personal information is governed by our Privacy Policy.
Call recordings, transcripts, and appointment data are retained for a period of 12 months from the date of collection, after which they are deleted unless you request earlier deletion or we are required to retain them by law.
The Service uses third-party infrastructure providers including Twilio (United States), OpenAI (United States), and Google (United States). Personal information processed through the Service may be transferred to and stored in the United States. We take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with the APPs.
By connecting your Google Calendar to the Service, you authorise us to read your calendar availability and create, modify, and delete calendar events on your behalf. You acknowledge that:
Your use of Google Calendar in connection with the Service is also subject to Google's Terms of Service and Privacy Policy.
The Service is offered on a subscription basis. Current plans, pricing, and included features are described on our website and within the Service. We reserve the right to modify pricing and plan features with reasonable notice.
New subscribers may be eligible for a free trial period as specified at the time of registration. At the conclusion of the free trial, your subscription will automatically convert to a paid plan unless you cancel before the trial ends.
Subscription fees are billed in advance on a monthly basis. Payment is processed by Stripe, and you authorise us to charge your nominated payment method for all fees incurred. All prices are in Australian Dollars (AUD) and are inclusive of GST where applicable.
The Service is supplied in Australia and is subject to the A New Tax System (Goods and Services Tax) Act 1999 (Cth). GST is included in the displayed subscription price. A tax invoice will be made available through your account dashboard.
You may cancel your subscription at any time through your account dashboard. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial billing periods except where required by the Australian Consumer Law.
Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law that cannot lawfully be excluded or limited.
You agree not to use the Service to:
The Service, including all software, algorithms, AI models, interfaces, content, and documentation, is owned by or licensed to us and is protected by copyright, trade mark, and other intellectual property laws. These Terms do not grant you any ownership interest in the Service.
You retain ownership of all business information, call recordings, and data you provide to the Service ("Your Content"). You grant us a limited, non-exclusive licence to use Your Content solely to provide and improve the Service.
To the maximum extent permitted by law, we exclude all liability for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, loss of profits, loss of business, or loss of data, arising out of or in connection with your use of the Service.
To the maximum extent permitted by law, our total aggregate liability to you for any claim arising out of or in connection with these Terms or the Service is limited to the total subscription fees paid by you in the three months immediately preceding the event giving rise to the claim.
You acknowledge that the AI agent may make errors in understanding caller requests, scheduling appointments, or collecting information. The Service is provided as a tool to assist your business and does not guarantee that every call will be handled perfectly. You remain responsible for reviewing call logs and confirming appointments.
Nothing in this clause limits any rights you may have under the Australian Consumer Law that cannot be excluded.
You agree to indemnify, defend, and hold harmless Tradie AI Receptionist and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:
We aim to provide a reliable service but do not guarantee uninterrupted or error-free operation. The Service may be unavailable due to scheduled maintenance, technical issues, or circumstances beyond our control.
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time. We will provide reasonable notice of material changes. Your continued use of the Service after such notice constitutes acceptance of the changes.
You may terminate your account at any time by cancelling your subscription through the dashboard. Upon termination, your access to the Service will cease at the end of the current billing period.
We may suspend or terminate your account immediately if you breach these Terms, engage in fraudulent or unlawful conduct, or if we are required to do so by law. We will provide notice where reasonably practicable.
Upon termination, your right to use the Service ceases. We will retain your data for 30 days following termination, after which it will be deleted. You may request an export of your data before termination.
These Terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales.
If you have a complaint about the Service, please contact us at the details below. We will endeavour to resolve complaints within 14 business days.
If you are not satisfied with our response, you may contact the Australian Competition and Consumer Commission (ACCC) at accc.gov.au or the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au for privacy-related complaints.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.
If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.
Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, telecommunications failures, or government actions.
For questions about these Terms, privacy concerns, or to submit a complaint, please contact:
Tradie AI Receptionist
Email: [email protected]
Website: tradiereceptionistai.tech
These Terms of Service were prepared with reference to the following Australian legislation: Privacy Act 1988 (Cth), Australian Privacy Principles, Telecommunications Act 1997 (Cth), Spam Act 2003 (Cth), Spam Regulations 2021, Do Not Call Register Act 2006 (Cth), Competition and Consumer Act 2010 (Cth) Schedule 2 (Australian Consumer Law), A New Tax System (Goods and Services Tax) Act 1999 (Cth), and applicable state Surveillance Devices and Listening Devices legislation. These Terms are provided for informational purposes. You should seek independent legal advice to ensure your business operations comply with all applicable laws.